Under current legislation we are required to advise you of the Online Dispute Resolution Platform. This has been created by the Regulation on consumer Online Dispute Resolution as a means to resolve a dispute about a product or service you have purchased from an online retailer in the European Union. https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage At this time, as our company does not operate in a sector that requires mandatory ADR for unresolved disputes, it has decided not to engage in an ADR process at the present time, but this may change in the future.